Job Title: Scrum Master - Agile Delivery Specialist
We are seeking an experienced and skilled professional to lead Agile delivery for our eCommerce teams. This role focuses on facilitating Agile ceremonies, removing impediments, driving continuous improvement, and ensuring high-quality, predictable delivery across our implementation and ongoing support initiatives.
The ideal candidate has strong eCommerce domain expertise, can effectively coach cross-functional teams, and ensures alignment with organizational governance, security, and compliance standards.
Required Skills and Qualifications:
* 8+ years in Agile delivery
* 5+ years as a Scrum Master supporting web/eCommerce teams
* Hands-on experience with enterprise eCommerce platforms, preferably Salesforce Commerce Cloud (SFCC)
* Proven ability to improve velocity predictability, reduce defect leakage, and manage dependencies
* Strong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe, LeSS, Nexus)
* Proficiency with Jira, Confluence, and CI/CD tools (Git, Jenkins, GitHub Actions, Azure DevOps)
* Scrum certifications: CSM or PSM I / PSM II
* Solid eCommerce domain knowledge, including catalog management, pricing, promotions, checkout, payments, tax, shipping, returns, and Order Management Systems (OMS)
Key Responsibilities:
* Lead Agile ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews/demos, retrospectives
* Partner with Product Owners to prioritize backlogs, refine user stories, and define sprint goals
* Track sprint health (capacity, velocity, burndown/burnup) and manage scope
* Identify and remove impediments (dependencies, environments, test data, approvals)
* Cordinate cross-team dependencies (integrations, OMS, payments, SEO/content, analytics)
* Promote flow efficiency by limiting WIP and reducing blockers
Tech Oversight:
* Understand SFCC B2C architecture and APIs (OCAPI, SCAPI)
* Support integrations with payment gateways, OMS, CRM, and enterprise systems