Job Description:
About Us
Cadence is a language services firm servicing the due diligence industry. We started in Beijing in 2014 and serve expert networks, investment firms, consulting firms, and market research firms. We are a remote-first company whose staff is located across multiple countries. Each individual is functionally aligned to one of three time zones (APAC, EMEA, Americas). We strive to promote internally whenever possible.
You will play a key role in ensuring clients' interpretation and market research needs are met with precision and efficiency. Your responsibilities will centre around project management, client communication, and ad-hoc recruitment of specialized language professionals. As you master these core functions, opportunities may arise for managing more complex projects, assuming enhanced client-facing roles, and collaborating with Client Service Managers on strategic planning.
Our interpretation team covers both remote projects and on-site projects. Note that this role is to manage interpretation projects, not to actually interpret on behalf of clients.
Project Management Responsibilities:
* Scoping: Speak with clients via email, phone, or WeChat about their needs. Work with colleagues to ensure the client's expectations for quality, speed, and cost are met. Identify colleagues to assist based on the relevant time zones or regions for the project.
* Matchmaking: Identify the best linguist in our community for the client's objective. Present that linguist's experience in a relevant way for the project. Recruit a new one if there isn't an ideal match. Constantly evaluate profitability and client satisfaction.
* Executing: Sync up expectations between client(s) and linguist(s). Chaperone calls to ensure they begin successfully. Speak with clients after projects to make sure they are satisfied.