Work with a dynamic startup that is revolutionizing the way people experience local delivery services.
Metrobi is a Techstars-backed company providing courier services in major metro areas across the U.S.
About the Position
This role plays a vital part in ensuring seamless execution of our delivery operations.
Key Responsibilities:
1. Continuously monitor ongoing delivery routes and maintain effective communication with drivers and shippers via phone and live chat.
2. Ensure timely package delivery and resolve any issues that may arise during transit.
3. Foster open communication with customers to keep them informed about their shipments.
4. Collaborate with the logistics team to optimize delivery routes and enhance overall efficiency.
Requirements:
* Proficiency in English language
* Ability to work according to Eastern US time zone (EST)
* Experience in logistics, courier operations, customer support, or account management