Technical Account Manager (TAM) - Sao Paulo
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We’re PayRetailers, and we offer cutting‑edge payment solutions that empower businesses to succeed in Latin America & Africa.
Our collaborative and inclusive work environment encourages creativity and growth, where every employee’s contribution is valued.
We find ourselves in an exciting phase of growth, expanding into new markets, and undergoing continuous development. We thrive on working with cutting‑edge technologies, and our Sales team is on the lookout for a new team player to join us on this adventurous journey.
Job Duties And Responsibilities:
Technical Onboardings: identify the technological needs of our clients, as well as their growth potentials.
Know and understand the different forms of integration offered by PayRetailers.
Identify, diagnose, and understand how to solve incidents in a fast and organized process.
Proactive support and search for improvements through data analysis
Responsible for interdepartmental calls, such as calls with merchants and gateways.
Communicate issues/demands from merchants and gateways.
Interdepartmental coordination with the sales/account management team and the IT team.
Generate monthly reports indicating area details.
Experience and Qualifications:
Bachelor’s degree in systems administration, or Bachelor's Degree in Business Administration and Management, or similar.
Working knowledge of data analysis and performance/operation metrics.
Demonstrated knowledge of technology industry (API Testing and troubleshooting).
Experience or knowledge using tools such as: Vpn, Jira, Postman, Insomnia, SQL and MSSQLSever
Customer relationship and interpersonal skills.
Fluent in English and Portuguese
Availability to travel.
What We Offer:
Growth opportunities within a company in a hyper‑growth phase
Excellent working environment and collaboration ✌️
Private medical insurance covered by the company