Drive Business Growth as a Client Success Manager
We are seeking a skilled and passionate Client Success Manager to join our team. This is an exciting opportunity for someone who wants to build strong relationships, drive results, and contribute to the growth of businesses.
The ideal candidate will have exceptional communication skills, a strong command of English, and a proactive approach to client engagement. They will be responsible for guiding new clients through the onboarding process, ensuring a smooth and positive experience. Additionally, they will regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.
The role requires a client-centric approach, with a focus on delivering exceptional service and driving business growth. The successful candidate will be able to identify opportunities for upselling or cross-selling additional services to help clients scale their businesses. They will also be responsible for addressing client concerns promptly and professionally, working with internal teams to resolve any challenges.
We offer a competitive salary and performance-based incentives, along with remote work flexibility and opportunities for growth in a fast-paced and supportive team environment. If you are passionate about helping businesses grow, building strong client relationships, and delivering exceptional service, we would love to hear from you.
Key Responsibilities:
* Client Onboarding & Relationship Management: Guide new clients through the onboarding process, ensuring a smooth and positive experience.
* Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.
* Retention & Growth: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.
* Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges.
* Training & Education: Educate clients on best practices for using our Marketing Lead Engine, powered by GoHighLevel.
* Performance Monitoring: Track client success metrics and proactively reach out to offer guidance and improvements.
Required Skills and Qualifications:
* Experience: 2+ years in a client success, account management, or customer service role (preferably in digital marketing, SaaS, or home services industries).
* Communication Skills: Fluent English speaker with excellent written and verbal communication skills.
* Minimal accent for clear and effective communication with U.S.-based clients.
* Tech-Savvy: Experience using GoHighLevel, Slack, and ClickUp (or similar CRM and project management tools).
* Problem-Solving: Ability to think critically and proactively address client concerns.
* Results-Driven: Passionate about helping clients succeed and achieving high retention rates.
* Organized & Detail-Oriented: Ability to manage multiple clients and tasks efficiently.
Benefits:
* Competitive salary and performance-based incentives.
* Remote work flexibility.
* Opportunities for growth in a fast-paced and supportive team environment.
Others:
Our team operates with integrity and excellence, and we are committed to conducting business with the highest ethical standards. We believe in empowering our clients with the tools and strategies they need to grow their businesses successfully. If you share our values and are passionate about delivering exceptional service, we would love to hear from you.