Job Description:
We are seeking a skilled and motivated Account Manager to join our team. As the main point of contact for clients, you will be responsible for building and maintaining strong relationships through clear communication and reliable service.
Main Objectives:
* Client Collaboration and Project Oversight:
o Work with clients to understand their marketing goals and translate those goals into clear, actionable tasks.
You will utilize meeting notes after every single meeting, share critical snippets from the meeting as they relate to projects, and hand over the meeting notes, action items, and recording packaged nicely in the meeting template.
* Review final deliverables before submission to ensure they align with client expectations and goals.
Key Responsibilities:
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
* Build and maintain strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Required Skills and Qualifications:
* Strategic Thinking: Able to understand client goals and work with the Account Strategy Director and Senior Account Manager to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Benefits:
* This role reports to the Senior Account Manager.
* Key Performance Indicators (KPIs) include Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback, Client Retention Rate: 93%+ of clients renew or continue service, and Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
Others:
Our operating hours are from 9 am to 5 pm MST, Monday to Friday. We offer a dynamic and fast-paced environment where you can thrive and grow in your career.