Job Summary
The Service Delivery Management for Global Applications team is responsible for ensuring operational continuity of Orbia's Global Business Applications like SAP ECC, S/4, CFIN, SuccessFactors, and others. This role will have specific responsibility over initiatives that require developments in those applications, supporting and monitoring the service of the AMS (Application Managed Support) partners, defining and enforcing best practices and security standards, and providing operational support when needed.
Main Responsibilities:
1. Developing best practices and operational processes related to Application Development in SAP ECC and S/4 (ABAP, BTP, Fiori).
2. Guiding Orbia companies located in LATAM through our Service Delivery Model when needed and ensuring they get the right support on time.
3. Providing operational support to application/integrations developed in-house or other developments in Legacy Applications when needed.
4. Ensuring that developments or customizations in the S/4 applications are done following the Digital Decoupling strategy as defined by the Orbia Global Applications team.
5. Supporting and driving automation initiatives where possible, with a final goal of incident reduction and self-service.
6. Driving new ways of working in collaboration with the AMS partner.
7. Participating in major incident process when needed, for Americas' applications/time zones.