We are seeking an experienced Account Manager to join our team. As a key member of the organization, you will be responsible for maintaining long-term relationships with existing and potential clients.
Your primary objective in this role will be to assist in revenue-generating opportunities while providing exceptional support to ensure client satisfaction.
Required Skills
* Direct response marketing expertise
* Strategy implementation and negotiation skills
* Strong verbal and written communication skills
* Proactive and reactive problem-solving abilities
* Excellent customer service
* Effective time management, planning, and prioritization skills
* Above-average organizational skills
* Able to learn quickly
* Bilingual proficiency in English and Portuguese is mandatory
* Fluency in Spanish is a plus
Responsibilities
* Foster continued business with accounts by nurturing relationships and delivering unmatched value
* Communicate effectively with clients through various channels to address their concerns and provide timely resolutions
* Work independently and collaboratively with team members to achieve account satisfaction
* Track daily tasks and report weekly performance according to assigned Key Performance Indicators (KPIs)
* Pursue ongoing education and training to enhance industry knowledge and platform expertise