We are looking for a talented engineer to join our team. This role is focused on delivering exceptional experiences to clients through technical knowledge, client-facing experiences, and strong problem-solving skills.
The ideal candidate will have:
* Guide new users through onboarding, setup, and best practices
* Document technical learnings, common patterns, and solutions derived from real customer interactions
* Transform lessons learned into clear, actionable knowledge for both internal teams and external users
* Create and maintain documentation, tutorials, and sample projects
* Provide technical support via Slack, email, and meetings, helping users troubleshoot and resolve issues quickly
* Collaborate with engineering to debug production issues and prioritize fixes
* Help users architect scalable and efficient deployments using our platform
* Lead customer-facing technical sessions, demos, and Q&As
To be successful in this role, you will need to have:
* 2+ years in a developer-facing or technical support role
* Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent
* Experience working with open-source generative AI models
* Familiarity with Kubernetes and cloud infrastructure
* Excellent written and verbal communication skills
* Proficient in Python and familiar with LLM ecosystems
* Experience working with APIs, CLI tools, and deployment workflows
* Ability to explain complex technical concepts clearly and concisely
Our company offers:
* A fully remote position with a structured schedule that supports work-life balance
* The opportunity to work with our partner at the cutting edge of generative AI infrastructure and model serving
* Two weeks of paid vacation per year
* 10 paid days for local holidays
Please note that our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.