Job Summary
As a key account manager, you will be responsible for overseeing client relationships and identifying opportunities to drive growth and expansion.
Main Responsibilities:
* Provide exceptional customer service by serving as the primary point of contact for assigned clients, ensuring seamless onboarding, training, and adoption.
* Lead strategic meetings with stakeholders to position your organization as a core partner and focus on maximizing its value.
* Buid strong relationships with key decision-makers to drive engagement and long-term success.
* Identify upsell and expansion opportunities by aligning product capabilities with client needs.
* Analyze data to proactively address risks and develop retention strategies.
* Conduct regular business reviews to address issues and drive customer satisfaction and retention.