Job Description
Achieve excellence in Oracle ERP Cloud support and operations.
We are seeking a senior professional to lead our global team, ensuring exceptional service delivery, SOX compliance, and ITIL adherence.
Key responsibilities include:
* Acting in key modules: Accounts Receivable, Customers, Invoicing and Payments, Collections
* Resolving tickets within SLA deadlines in partnership with suppliers and internal teams
* Supporting users during monthly accounting close in LATAM, USA, and APAC regions
* Conducting regression testing on quarterly Oracle SaaS environment updates
* Maintaining SOX compliance and documentation aligned with ITIL standards
* Leading support operations focusing on quality, communication, and continuous improvement
* Implementing best practices using ServiceNow and GitLab tools
* Collaborating with Oracle engineering teams for effective integrations
Technical Requirements
The ideal candidate will have the following technical skills and qualifications:
* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing
* Capture tax documents and integration with Syncro or EDICOM knowledge
* Understanding of Brazilian taxation applied to billing and accounts receivable
* Experience with Oracle localizations for Brazil (LACLS) and report generation
* Proficiency in BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi tools
* Clear communication skills in Portuguese and English
* Proactivity, collaborative work, and results-oriented mindset
* At least 3 complete cycles of Oracle Cloud implementation experience
* Bachelor's degree in Accounting, Finance, IT, or related field