And we show it by offering a culture of belonging; clear pathways for career development; professional support programs, coaching, and mentoring; a global network of friends and colleagues to support you, and more! (Like, a lot more.)
Do you want to be part of a multinational company that is a Great Place to Work? Do you want to support the best brands in the market, innovate, and change the world—all while building real connections and growing your career? Be a #gamechanger.
What You Will Do :
Performance Management: Responsible for developing and managing the operation's performance.
Process Optimization: Work closely with managers to refine processes and implement best-practice guidelines.
Data Analysis: Analyze customer experience data, performance, and trends to develop strategies and best practices.
Compliance & Training: Review training data to ensure all products and processes align with Concentrix (CNX) principles.
Client Relations: Strengthen client relationships with a focus on driving incremental growth.
Continuous Improvement: Ensure service delivery improvements through process-driven initiatives.
What We Are Looking For :
Advanced English: Fluency to manage and interact with global accounts.
BPO Experience: Proven background in Quality Assurance within the BPO industry.
Methodology Expertise: Mastery of quality and training methodologies.
Proactive Mindset: An analytical and proactive profile.
This is the place for you!
Note: All Concentrix positions are open to People with Disabilities (PwD). Set an alert for similar jobs.
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