Job Title:
We are seeking a Business Analyst/Testing professional to join our team.
About the Role:
* Gather and document business requirements through stakeholder engagement, translating needs into functional specifications for Salesforce implementations.
* Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Collaborate with IT and stakeholders to design, configure, and implement Salesforce solutions aligned with organizational goals.
* Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Required Skills and Qualifications:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management.
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Benefits:
As a Business Analyst/Testing professional, you will be part of a diverse, creative, and passionate team that enables us to continually raise the bar for excellence in our services. We strive to empower each of our professionals to achieve their best, while also striving to help them find their daily inspiration and become the best version of themselves.
About Us:
We are a technology company driving progress through industry-leading capabilities focused on Digital, Engineering and Cloud.