Anunciada dia 19 dezembro
Descrição
Job Description
We are seeking a seasoned Service Operations Manager to oversee the day-to-day operations of our service delivery team.
Key Responsibilities:
* Develop and maintain on-call and coverage plans to ensure critical skills are available when needed.
* Own the incident management process, prioritizing tasks, coordinating communication with customers and engineers, and conducting post-incident reviews.
Responsibilities & Deliverables:
SOPs & Runbooks Management, including creating/training SRE teams on handling initial triage/basic troubleshooting/clear communication/escalation procedures;
'Continuous Improvement' for SOPs/runbooks/refine documentation based on real incident experience/customer feedback;
guiding training for first-line/SRE teams so they can confidently handle initial triage/basic troubleshooting/clear communication."
