Key Account Manager
We are seeking a seasoned professional to maintain and expand our presence in the Brazilian financial market. This role will start as part-time and has the potential to grow into a full-time position based on business needs and client expansion.
Primary Objectives:
* Strengthen Client Relationships: Ensure exceptional service through regular communication, on-premise support when required, and seamless coordination between clients' technical teams and ours.
* Expand Market Presence: Proactively engage with identified financial institutions in Brazil, aiming to onboard new clients over time.
Responsibilities:
* Client Relationship Management:
* Act as the main point of contact for existing customers in Brazil.
* Conduct regular calls with clients to facilitate effective communication.
* Monitor client satisfaction and address concerns proactively to ensure loyalty.
* New Business Development:
* Build on the foundation established by the sales team to engage with identified prospects in Brazil's banking and finance sector.
* Develop a strategic sales approach to introduce offerings, emphasizing competitive advantages.
* Nurture relationships with potential clients and manage them through the sales pipeline.
* Market Insight and Reporting:
* Stay up-to-date on market trends, competitor activities, and regulatory developments in Brazil.
* Provide regular reports to the global sales team on client activities and new business opportunities.
* Share insights from the Brazilian market to influence broader company strategy.