Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at
Key Responsibilities
1. Accountable for the success of the overall Enterprise service delivery program.
2. Develop critical relationships with customers to promote satisfaction, understanding and comprehension with the services and ultimately gain retention and dedication.
3. Work closely with multiple internal parties to ensure detailed communication, blocking issues and follow-through so that customers are guaranteed a smooth journey and cheerful experience with Agilent.
4. Provide cross-functional team leadership that is in line with Agilent policies and procedures.
5. Lead customer physical inventory and asset tagging activities. Daily management of laboratory equipment as per the existing procedures.
6. Assist with identifying, onboarding and contracting third party service providers to support assigned projects and programs.
7. Perform administrative activities with suppliers (contracts, purchase orders, payments, performance evaluation, and others).
8. Schedule activities – make and monitor schedule for Preventive Maintenance, Calibration and Qualification, insure the timely delivery of these activities. Follow and report progress of services to the team.
9. Service call – contact vendor/Agilent service engineer and help the service engineer to identify the problem.
10. Responsible for costing customized solutions and ensuring implementation within budgets.
11. Responsible for managing performance indicators and financial control of the assigned