Schedule: Monday–Friday, Full-time Hours: Two shifts available — one daytime (EST) and one nighttime (EST), with a few hours of overlap Role Overview As an Operations Associate, you will play a key role in ensuring customers and internal teams can seamlessly use the platform. You will work closely with sales and customer-facing teams to configure backend systems, manage demo environments, and support operational workflows that keep everything running smoothly. This role is ideal for a detail-oriented individual who thrives in structured processes and enjoys optimizing systems for efficiency and accuracy. Key Responsibilities Partner with sales and customer success teams to set up new platform instances and configure customer accounts in the backend Manage demo environments, including setting up and shutting down instances as needed Execute and maintain custom configurations for both internal and external use cases Follow established operational workflows to ensure accuracy, consistency, and timely delivery Identify process inefficiencies and contribute ideas for continuous improvement Qualifications & Skills Several years of experience in operations, data entry, or administrative roles requiring high attention to detail Comfort working within structured workflows and product-related processes Strong organizational skills with the ability to manage multiple tasks simultaneously Proven ability to collaborate cross-functionally with different teams Resourceful, proactive mindset with a willingness to learn new tools and systems