**Service Delivery Manager Role Overview**
We are seeking a seasoned Service Delivery Manager to oversee the operational aspects of our service operations.
This is a hands-on role that requires close collaboration with engineers, customers, and other stakeholders to ensure seamless delivery of services.
1. Service Operations
* Design and maintain an on-call and coverage plan to ensure all critical skills are available when needed.
* Own the incident management process for your accounts, including priorities, roles, communication cadence, escalations, and post-incident reviews.
Create_and_maintain_SOPs_runbooks_and_triage_guides_for_SRE_engineers_covers_common_incident_types_and_operational_tasks._
Train_and_coach_first_line/SRE_teams_so_they_can_confidently_handle_initial_triage_basic_t ,_ troubleshooting _,_'_clear_communication_, _'escalating_only_when_needed_._ < h 3 id =