Requirements:
Advanced English
Good understanding of SIP Protocols, Genesys Framework and Architecture
Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
Good troubleshooting experience in Genesys infrastructure.
Good understanding of the following Genesys Products
Design call-Flow Architect/ Script/ Data Actions/ Data table
Integration with Salesforce, Genesys API’s, PCI PAL, GenAI
Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
Trunks, E1/ T1(CAS, CCS), SIP etc.,
Gateway protocols: SIP and MGCP
Good ITIL Knowledge – Incident, Change & Configuration Management