Job Title
Service Delivery Manager
About the Company
We are an industry-leading provider of enterprise support and consulting services for open-source analytics and data infrastructure platforms. Our team works across multiple time zones to provide fast, stable, and available systems to our customers.
The Role
The successful candidate will be responsible for managing service operations, including SLAs and incident processes, on-call coverage and skills management. They will also work closely with our engineering teams to ensure that our customers receive timely resolutions to any issues they may encounter.
We are looking for a highly skilled Service Delivery Manager who can take ownership of our service operations.