Job Overview
This role involves providing technical assistance to IT infrastructure, networking, and hardware systems.
The selected candidate will work closely with internal teams, customer teams, and remote technical specialists to identify and resolve issues efficiently.
Main Responsibilities:
* Monitoring system health and performance
* Supporting network devices and hardware
* Troubleshooting VOIP phones and other communication systems
* Managing basic server tasks and operations
Candidates should possess a solid understanding of IT operations and infrastructure, as well as experience in SLA-based environments.
Key Requirements:
* Familiarity with IT service management principles
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced team environment
Preferred Qualifications:
* Experience with help desk software and ticketing systems
* Knowledge of cloud computing platforms and virtualization technologies
* Certifications in ITIL or similar frameworks
Why this Role?
This position offers an exciting opportunity to work in a dynamic team and contribute to the delivery of high-quality IT services. As a successful candidate, you will have the chance to grow your career in a supportive environment and develop new skills.