Service Delivery Leadership Opportunity
Orbia seeks a skilled Service Delivery Management professional to lead the Global Applications team.
Job Overview
* The successful candidate will be responsible for ensuring operational continuity of Orbia's Global Business Applications, including SAP ECC and S/4.
* This role will oversee initiatives requiring development in these applications, supporting AMS partners, defining best practices, and providing operational support when needed.
Main Responsibilities:
* Create best practices and operational processes related to Application Development in SAP ECC and S/4 (ABAP, BTP, Fiori).
* Act as a point of contact for Orbia's companies in LATAM, guiding them through our Service Delivery Model and ensuring timely support.
* Provide operational support for application/integrations developed in-house or other developments in Legacy Applications when needed.
* Ensure that developments or customizations in the S/4 applications are done following the Digital Decoupling strategy as defined by the Orbia Global Applications team.
* Support automation initiatives where possible, with a goal of incident reduction and self-service.
* Drive new ways of working in collaboration with the AMS partner, such as Devops or Scrum.
* Participate in major incident processes and IT Service Desk meetings as needed.