OverviewAs an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide AWS Public Sector customers along their multi-year journey to the cloud. In this new, highly visible role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers, leveraging your experience with large-scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms. You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.ResponsibilitiesCollaborate with customers and AWS teams to guide multi-year cloud adoption journeys for Public Sector customers.Interface with customer and AWS leadership, driving collaboration between Sales, Support, Solutions Architecture, Professional Services, product and engineering teams.Plan and support major workload migrations; translate strategic initiatives into executable actions; manage cadence with reporting and tracking.Lead education plans, roadmaps to business outcomes, Executive Briefing Sessions, go-live events and transitions.Think strategically, innovate, and own customer challenges with new ideas, tools, and mechanisms.Influence customers to adopt AWS services and ensure a strong customer experience during migration to AWS.QualificationsBasic Qualifications5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experienceBachelor's degree in science, technology, engineering, math, business or equivalentExperience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teamsPreferred QualificationsPMP certification, or SCRUM/Agile, SAFe certificationExperience implementing cloud services including migrations and modernization projects or similarAdditional InformationOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Amazon AWS Services Brazil LtdJob ID: A3165729
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