IT Systems Specialist - SAP The SAP Basis Specialist plays a critical role in supporting and enhancing the performance and security of SAP systems. This role is pivotal in managing SAP environments, including system configuration, database management, and compliance with relevant standards. The specialist will troubleshoot issues, mentor junior team members, and actively contribute to continuous improvements. Key Responsibilities - Database Management: Oversee database operations related to SAP, troubleshoot issues, understand backup processes, and perform database restoration. - Landscape Management: Assist L3 in system reconfiguration, support system refresh tasks, and initiate improvements in landscape management. - Problem Management: Manage and resolve problems using the ServiceNow (SNOW) platform, from analysis to documentation of solutions. - Release Management: Understand all processes related to release management, troubleshoot, and support transport management issues without the need for Level 3 (L3) involvement. - Compliance: Own both internal and external audits, understand and implement compliance processes, support Level 1 (L1) in role creation, and manage Governance, Risk, and Compliance (GRC). - Maintenance Tasks: Understand and support L1 in maintenance activities. - Support: Handle incidents, requests, and maintenance related to Basis, manage priority 1 and 2 incidents with L3 support, and maintain the Basis operations manual. Required Skills and Experience: - Proficient in SAP BASIS, PI/PO, database management (HANA/ ASE), FIORI, and comfortable working with Linux environments. - Experienced in performing database activities including provisioning, recovery, and upgrades. - Skilled in data archiving according to guidelines and familiar with cloud services (AWS and Azure) used by the organization. - Ability to tune performance in a Linux environment with Sybase and Hana databases, and proactively monitor system health to mitigate risks. Desired Attributes: - Strong analytical and problem-solving skills. - Excellent communication and mentoring abilities. - Proactive in identifying and resolving issues. - Able to work collaboratively in a team environment and manage tasks independently. This role offers a challenging and dynamic work environment where proactive management and technical expertise are crucial to maintaining system integrity and security. The SAP Basis Level 2 Specialist will be integral in supporting the business operations and contributing to the overall IT strategy. - Michelin Lanka is an equal opportunity employer and is committed to a diverse and inclusive workplace. Non-discrimination is a non-negotiable cornerstone of Michelin's diversity and inclusion policy._