About the role:
We are seeking a detail-oriented Portuguese-speaking Customer Support Specialist to join our remote team. In this role, you will bridge the gap between our Portuguese-speaking users and our global operations team, ensuring world-class support via Zendesk while contributing to the localized growth of the Airbrush app.
What you will do:
Customer Interaction: Handle Portuguese user inquiries (including some English tickets) via the Zendesk support system, providing efficient and professional assistance.
Issue Tracking: Document and organize user feedback and technical issues, ensuring they are synced with the User Operations team in a timely manner.
Team Collaboration: Maintain close communication with the User Operations team to assist in following up on and resolving complex cases.
Who we're looking for:
Language Proficiency: Major in Portuguese or equivalent proficiency; excellent written and verbal Portuguese skills are required. Strong written English or Chinese proficiency is a HUGE PLUS.
Experience: Prior experience in customer service, online support, or related fields is preferred.
Soft Skills: Detail-oriented, patient, and highly responsible.
Work Schedule:
Commitment: 6 days per week, approximately 2 hours per day (flexible by ±1 hour depending on ticket volume).
Flexibility: Remote position with flexible hours; however, you must ensure timely responses (all inquiries must be addressed within 24 hours).
About Meitu
Founded in 2008, Meitu is an AI-driven technology company that regards "beauty" as its core ideal. Guided by our mission to "Uniting Art and Technology", Meitu is committed to creating world-class imaging products that simplify the creation of images, videos, designs, and other visual content.
Meitu was listed in 2016 on the Hong Kong Stock Exchange(stock code 1357.HK). As of June 30, 2025, Meitu had 280 million global monthly active users, including 98 million from regions and countries outside Mainland China.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or veteran status.
At Meitu, we celebrate diversity and are committed to creating an inclusive environment for all employees.
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