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Overview
As an Associate Technical Account Manager at Trustly, you will be responsible for driving technical and operational utilization of our products with our largest merchants and partners. You will leverage your technical acumen and cross-functional collaboration skills to drive smooth operations and build the infrastructure that enables continuously growing value for consumers, merchants, partners, and Trustly. You are an ideal candidate if you are a highly motivated self-starter with a passion for creating exceptional experiences across all Trustly customers.
About Trustly
At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.
We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.
Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.
With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.
At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.
Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!
What you'll do
Develop strategic technical and operational relationships with key client stakeholders that enable and optimize the infrastructure required to deliver business value
Understand, maintain, and drive high quality incorporation of Trustly within merchant and partner business operations and technical environments
Identify and drive new feature requests with our Product teams
Engage with merchants to overcome technical blockers and increase adoption
Identify and present new services
Lead quarterly operational summits to tighten operational relationships, understand and address technical needs
Plan for partner events and launches, partnering with Product, Operations, and Engineering to ensure client success during critical moments
Be the point of escalation and management to resolution for technical and operational issues
Work directly with Partners and internal teams on post-integration issues to provide technical support, consulting, and best practices
Identify irregularities in functionality and unexpected behaviors of Trustly products through proactive monitoring and transaction reviews
Diagnose and identify issues with APIs, code, and Trust Services
Qualifications
Solid experience in enterprise-level client-facing work
Experience with supporting APIs, and is able to explain API concepts to Trustly’s largest and most technical customers
Experience in web or mobile application concepts (understanding of native, hybrid, webview mobile apps)
A professional, confident and collaborative demeanor. You are an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization
A strong product sense and is energized by the challenge of solving difficult user related problems
Ability to lead complex integration conversations in a highly consultative and proactive manner
Technical troubleshooting skills and is comfortable interfacing with technical teams
An operationally savvy mindset, with an ability to identify and eliminate process friction
Strong written and verbal communication skills
Experience within the payment industry is desired, but not required
Our perks and benefits
Bradesco health and dental plan, for you and your dependents, with no co-payment
Life insurance with differentiated coverage
Meal voucher and supermarket voucher
Home Office Allowance
Wellhub - Platform that gives access to spaces for physical activities and online classes
Trustly Club - Discount at educational institutions and partner stores
English Program - Online group classes with a private teacher
Extended maternity and paternity leave
Birthday Off
Flexible hours/Home Office - remote-first; you can work in every city in Brazil
Welcome Kit - Apple equipment (Macbook Pro, iPhone) and more; equipment can be purchased by you according to internal criteria
Annual premium - Eligible for an annual bonus, at company discretion based on KPIs and performance
Referral Program - If you refer a candidate and we hire the person, you will receive a reward
Check out our Glassdoor or our Brazil Life page on Linkedin for more details about Brazil, our culture, and much more.
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
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