About Eightpoint
Eightpoint is an internet technology company specializing in the agile development of products and content that address real-world interests, captivating users and driving significant growth for partners. With offices in the United States and Cayman Islands, Eightpoint collaborates with partners globally on the next generation of user-centric offerings. Our growing ecosystem includes innovative products like Weather Now, a sleek app that delivers real-time forecasts with clarity and ranks among the top three most-used weather apps in the U.S.; Check Heart Rate Now, a quick and easy wellness monitor; and Wave Browser, a powerful and secure way to search the web. Every product we launch is designed to engage users, enhance daily life, and deliver real-world value. Backed by data and driven by a relentless commitment to quality, Eightpoint moves fast, thinks big, and builds digital experiences that people love.
About the Role
The Cloud Operations Engineer will provide hands-on operational support across Eightpoint's multi-cloud infrastructure spanning AWS and GCP. This role focuses on maintaining reliability, supporting CI/CD pipelines, and ensuring observability across all environments while enabling the DevOps team to focus on project-driven initiatives. The position reports to the Director of IT & Cybersecurity and works closely with the DevOps and Systems Administration teams.
Key Responsibilities
* Administer and support AWS infrastructure including EKS clusters, Elastic Beanstalk environments, EC2, S3, CloudFront, RDS, and IAM across a multi-account environment
* Support GCP workloads, primarily BigQuery pipelines and related data infrastructure.
* Maintain and troubleshoot self-hosted applications including Airflow, Grafana, and other internal tooling.
* Support and maintain CI/CD pipelines in GitHub Actions, including self-hosted runners.
* Participate in incident response processes — triage, root cause analysis, remediation, and post-incident documentation.
* Deploy, configure, and maintain logging, monitoring, and alerting tooling (Grafana stack — Loki, Tempo, Mimir, Alloy; CloudWatch; OneUptime).
* Manage infrastructure-as-code using Terraform.
* Participate in on-call rotation providing support across US and offshore time zones.
* Contribute to documentation in Confluence and maintain runbooks for operational procedures.
Who You Are
* 5+ years of experience in a cloud operations, DevOps, or infrastructure support role.
* Strong working knowledge of AWS core services (EKS, Elastic Beanstalk, EC2, S3, IAM, VPC, RDS, CloudFront).
* Hands-on experience administering containerized workloads (Kubernetes/EKS, Docker).
* Experience building and maintaining CI/CD pipelines in GitHub Actions.
* Demonstrated experience with incident response workflows — detection, escalation, remediation, and RCA.
* Experience deploying and maintaining observability tooling (logging, metrics, tracing, alerting).
* Proficiency in Linux administration and shell scripting (Bash, Python).
* Strong experience with Terraform for infrastructure-as-code.
* Experience with Atlassian tooling (Jira, JSM, Confluence).
Preferred Qualifications
* Experience with GCP, specifically BigQuery and related data services.
* Experience with Grafana OSS stack (Loki, Tempo, Mimir, Alloy/Faro).
* Experience supporting Airflow or similar orchestration platforms.
* AWS certifications (Solutions Architect Associate, SysOps, or DevOps Engineer).
* Experience working in multi-account AWS environments with consolidated billing/cost allocation tagging.
* Exposure to ZTNA/VPN solutions (Firezone, Twingate, or similar).