The Role of an Account Manager
About the Position
This is a key role in managing client relationships and ensuring successful project outcomes. The Account Manager serves as the primary point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Main Objectives
1. Client Collaboration and Project Oversight:
* Work with clients to understand their marketing goals and translate those goals into clear, actionable tasks.
• Utilize meeting notes to create and share clear communication after every meeting.
• Review final deliverables before submission to ensure they align with client expectations and goals.
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
• Frequent meetings with clients to share deliverables and review progress together.
* Build and maintain strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Key Responsibilities
• Strategic Thinking: Able to understand client goals and work with senior team members to shape big-picture plans that guide execution.
• Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
• Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
• Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
• Presentation Skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Benefits and Expectations
• Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
• Client Retention Rate: 93%+ of clients renew or continue service.
• Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
We value our employees' skills, dedication, and commitment to excellence. As an Account Manager, you will have opportunities for growth, professional development, and recognition within the company.