Customer Success Specialist - English Fluent
As a key member of our marketing team, the ideal candidate will be responsible for delivering exceptional customer experiences through effective communication and strategic planning.
The role requires a strong understanding of digital marketing services, including SEO, PPC, social media, and content marketing. Our ideal candidate has at least 1 year of experience as an Account Manager in agencies, with a proven track record of customer satisfaction and experience working with at least 10 accounts.
Main Responsibilities:
* Liaise with teams and clients to maintain clear and consistent communication.
* Lead discussions on results, strategies, and tasks, conducting meetings in English to align with client expectations and campaign goals.
* Take charge of client satisfaction, working proactively to ensure their campaigns succeed beyond expectations.
* Provide essential support to media buyers, ensuring they have all necessary tools and resources for our clients' triumphs.
* Work on creating a good relationship with the clients in order to grow their portfolio with us via upsells.
* Ensure client's satisfaction so he keeps working with us.
About Us:
* We're a leading agency in marketing digital, recognized for creative and effective solutions for the US market.
* We offer white-label services under measure for partner agencies, allowing them to resell our services as their own, ensuring excellence in delivery and strengthening their brands.
* We value people profoundly, believing that a happy and motivated team is the key to high-performance deliveries.
* We combine intelligence at work with kindness in relations, creating an environment where freedom and responsibility go hand-in-hand to drive professional and personal development.
Benefits:
* 100% remote work
* Mensual bonus based on individual performance
* Paid leave (2 weeks of vacation per year + holidays)
* Maternity leave (4 months) and paternity leave (3 weeks)
* Anual gift
* Collaborative and innovative work environment