Enterprise Infrastructure Expert Role
The Enterprise Infrastructure Expert will be responsible for overseeing the day-to-day health and performance of our monitoring tools, ensuring seamless operational efficiency.
* They will manage the daily monitoring of enterprise tools such as Splunk, DynaTrace, and NewRelic to identify areas for improvement and implement corrective actions.
* Maintaining optimal system performance through routine upgrades, configuration tuning, and troubleshooting to prevent downtime and optimize resource utilization.
* Responding promptly to monitoring-related incidents and service requests to minimize disruption to business operations.
* Collaborating with application, infrastructure, and DevOps teams to integrate monitoring solutions and enhance cross-functional communication.
* Developing customized dashboards, alerts, and reports to support operational needs and inform strategic decision-making.
* Participating in on-call rotations and incident response efforts to ensure 24/7 coverage and prompt issue resolution.
* Documenting operational procedures and knowledge base articles to facilitate knowledge sharing and onboarding new team members.
* Identifying automation opportunities to enhance efficiency and reliability, and implementing process improvements to drive business outcomes.
This role requires strong technical expertise, excellent problem-solving skills, and effective communication and collaboration skills to ensure success in this position.