We are seeking a seasoned Project Manager to join our Interpreters team. As a key member of our team, you will play a pivotal role in ensuring clients' interpretation needs are met with precision and efficiency.
Job Description:
* Manage multiple projects daily
* Interact with clients via email, phone, or WeChat to discuss their needs
* Work with colleagues to ensure client expectations for quality, speed, and cost are met
* Identify colleagues to assist based on relevant time zones or regions for the project
* Present linguists' experience in a relevant way for the project
* Evaluate profitability and client satisfaction
* Synchronize expectations between clients and linguists
* Chaperone calls to ensure they begin successfully
* Maintain open communication with clients after projects to ensure satisfaction
Required Skills and Qualifications:
* Bachelor's degree in a related field
* Fluency in English; fluency in an additional language is a bonus
* Experience with Salesforce or similar CRM systems
* Excellent written and verbal communication skills
* Strong organizational and multitasking abilities
* Ability to work under pressure in a fast-paced environment
* Goal-oriented, driven, and highly motivated to succeed & take on challenges
Benefits:
* Salary commensurate with experience
* Paid time off
* Health insurance
* Annual allowance for professional development expenses
Working Hours and Location:
* This is a fully-remote role where you can work from home (WFH)
* You will work either APAC, AMER or EMEA business hours, but wherever possible, it will be your local region
* Weekends and overnights shifts are available with a commensurate increase in compensation