Job Title
A Customer Success Professional able to deliver exceptional client experiences through technical expertise, problem-solving skills, and effective communication.
The ideal candidate will be responsible for guiding clients through onboarding, setup, and best practices, documenting lessons learned, and creating clear, actionable knowledge for internal teams and external users.
Key Responsibilities:
* Develop and implement strategies to improve client success and satisfaction.
* Analyze client needs and provide tailored solutions to meet their requirements.
* Collaborate with engineering teams to debug production issues and prioritize fixes.
* Lead client-facing technical sessions, demos, and Q&As to showcase products and services.
Required Skills and Qualifications:
* Bachelor's or Master's degree in Computer Science or equivalent.
* 2+ years of experience in a developer-facing or technical support role.
* Proficient in Python and familiar with LLM ecosystems.
* Familiarity with Kubernetes and cloud infrastructure.
* Excellent written and verbal communication skills.
We Offer:
* A dynamic work environment that encourages innovation and collaboration.
* Ongoing training and professional development opportunities.
* A competitive compensation package.
About This Role:
* This is an exciting opportunity to join a team dedicated to delivering exceptional client experiences.
* The successful candidate will be a strong communicator with excellent problem-solving skills.
* The role requires a high level of autonomy and the ability to work independently.