Job Title: Customer Support Specialist
The primary function of this role is to provide technical support and guidance to customers, ensuring their issues are resolved efficiently and effectively. As a key member of the support team, you will be responsible for troubleshooting complex customer requests, managing the global support queue, and providing exceptional service.
Key Responsibilities
* Deliver specialized technical solutions to escalated support cases
* Provide proactive, personalized customer experience
* Strengthen the partnership between the Customer Support Team and clients through technical excellence and accountability
Technical Troubleshooting Responsibilities
* Analyze web applications using Chrome Developer Tools (Inspector)
* Perform API testing and validation using tools such as Postman or cURL
* Conduct IIS and SSL diagnostics to investigate and resolve issues on Windows Application Servers
Experience Requirements
* Minimum 8+ years of customer support experience
* ERP/MIS background preferred
* Print industry knowledge mandatory
Education Requirements
* Degree in Technology, Engineering, or related discipline, or equivalent hands-on experience
Benefits
* Opportunity to work with a leading provider of industry-specific business and production software technology
* Chance to develop your skills and expertise in customer support and technical troubleshooting