Job Summary
We are seeking a skilled Operational Specialist to join our team.
This is an exciting opportunity for individuals who enjoy working in fast-paced environments and have strong communication skills.
About the Role
* Monitor delivery routes in real-time, ensuring timely and efficient delivery of packages
* Communicate with delivery drivers and shippers via phone and live chat, resolving any issues that may arise
* Maintain accurate records of deliveries and driver performance, providing valuable insights for improvement
Requirements
* Proficiency in English, both written and spoken
* Ability to work based on Eastern US time zone (EST), adhering to strict schedules and deadlines
* Experience in logistics, courier operations, call center, customer support, or account management, with a proven track record of success
Benefits of Working with Us
* Opportunity to work with a dynamic and growing company
* Chance to develop new skills and take on additional responsibilities
* Competitive compensation package and benefits
How to Apply