Job Title: Delivery Operations Coordinator
About the Role:
This position involves monitoring ongoing deliveries and providing support to delivery drivers and shippers via phone and live chat.
Key Responsibilities:
* Real-time monitoring of deliveries
* Providing assistance to delivery drivers and shippers via phone and live chat
Requirements:
* Proficiency in English
* Availability to work Eastern US time zone (EDT) hours
* Experience in logistics, courier operations, call center, or customer support
We seek a dedicated professional with a passion for logistics and customer service.
Bullet Points:
* Main Responsibilities:
o Maintain visibility into real-time delivery status
o Solve driver and shipper issues promptly via phone and live chat
* Requirements:
o Excellent verbal and written communication skills
o Able to multitask and prioritize multiple calls/conversations at once
o Technical skills: ability to use specific software/platforms for delivery management