Program Manager: Customer Service Expert
We are seeking a highly skilled Program Manager to drive seamless coordination and operational excellence in our customer service team.
* Key Responsibilities:
* Act as the primary connection between business teams and service teams, ensuring smooth communication and goal alignment.
* Coordinate cross-functional teams, optimize processes, and allocate resources across quality assurance, training, delivery, and process management to maximize efficiency.
* Develop and manage program plans, budgets, and priorities while identifying risks and implementing proactive solutions.
About the Role:
* This is an excellent opportunity for a strategic thinker and collaborative leader who thrives on driving results.
* You will be responsible for bridging the gap between our business teams and service functions, ensuring the successful execution of key initiatives.
Requirements:
* Bachelor's degree or higher in Project Management, Business Administration, or a related field.
* 3+ years of experience in project or program management, preferably with a strong understanding of service operations.
* Exceptional leadership & collaboration skills – Ability to work across teams and drive initiatives forward.
* Proficiency in project management tools and strong analytical thinking.
* Fluency in English & Portuguese – Excellent communication skills in speaking, listening, reading, and writing.
Bonus Points:
* PMP, PgMP, or similar certifications.
* Experience in process optimization and standardization within service functions.
What We Offer:
* A fast-growing and dynamic environment with endless opportunities for personal and professional growth.
* The chance to work on innovative projects that disrupt traditional industries.
* A global impact that transforms the way people enjoy food, impacting communities around the world.