Role Overview
We are seeking a highly skilled Account Manager to join our team. The ideal candidate will be responsible for building and maintaining strong, positive client relationships through clear communication and reliable service.
Main Objectives
* Client Collaboration and Project Oversight
o Work with clients to understand their marketing goals and translate those goals into clear, actionable tasks.
* Review final deliverables before submission to ensure they align with client expectations and goals.
Key Responsibilities
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
* Build and maintain strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Requirements
* Strong communication and interpersonal skills.
* Ability to work independently and manage multiple projects simultaneously.
* Excellent time management and organizational skills.
* Ability to prioritize tasks and meet deadlines.
Benefits
* Ongoing training and development opportunities.
* A collaborative and dynamic work environment.
* The opportunity to work on exciting and challenging projects.
Reporting Relationship
* This role reports to the Senior Account Manager.
Key Performance Indicators (KPIs)
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.