Job Summary
* A highly skilled professional is required to provide exceptional support and drive service improvements in a dynamic environment.
About the Role
* This role involves adhering to quality standards, regulatory requirements, and company policies.
* The ideal candidate will ensure positive customer experiences and high CSAT ratings through efficient ticket resolution and minimal reopen cases.
* Key responsibilities include participating in business proposal creation, independently resolving tickets, and meeting SLA targets.
* Additionally, the successful candidate will provide on-call escalation support, manage knowledge bases, and contribute to training and hiring initiatives.
Required Skills and Experience
* Technical Expertise:
o Apigee
o Application Development
o DevOps (SRE)
o Platform Engineering
o Managed Services
o GKE (GCP Cloud Exp)
* Linguistic Proficiency:
o Advanced English
o Portuguese
Preferred Skills
* Programming Languages:
o Python
o Node.js
o Golang
* Frameworks and Tools:
o Javascript frameworks like React, Angular, or Vue.js
o UX Design tools like Figma