Job Summary
This role plays a crucial part in ensuring users get the most value from their subscription to video solutions for scientific research and education. Key responsibilities include conducting daily outreach to faculty members at leading universities to set up integrations in courses and increase product usage. Delivering product awareness sessions across customer universities and research institutes, growing engagement and usage by presenting at exhibits and conferences, university seminars, and onsite visits are also key objectives. Additionally, strengthening subscription renewal outcomes involves ensuring smooth implementation support and consistent usage of resources.
Key Requirements
* A Master's degree or PhD in Life Science disciplines
* 1-3 years of experience in customer-facing roles
* Fluent communication skills in English
* Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
* Strong interpersonal skills with a passion for remote relationship-building
* Experience in networking using cold calling is preferred