Euroland IR is a SAAS company that is specialized in providing Best Practice Investor Relations Software Solutions to stock-listed companies worldwide. With over 1500+ clients globally, we offer IR Solutions that support listed companies in improving their IR Communication.
The Role
We’re looking for a Client Support Analyst (Help Desk) with a strong technical mindset and experience troubleshooting web-based applications. You’ll bridge clients and technical teams, handling both functional and technical support for our digital IR tools.
What You’ll Do
Act as the first point of contact via Freshdesk (or similar).
Reproduce issues in a test environment and document root cause.
Coordinate with Development, DevOps, and Data teams on escalations.
Maintain clear, proactive client communication and ensure SLA compliance.
Skills & Experience
Strong working knowledge of HTML and CSS.
Experience supporting web-based applications (SaaS preferred).
Hands-on experience with ticketing tools (Freshdesk, Jira, Zendesk).
Understanding of web workflows (publishing, caching/CDN, DNS basics).
Experience: Around 2 years in Technical Support, Front-End Support, or Production Support.
Language Requirement (must-have)
English: Advanced (bilingual level) — daily communication with global clients.
Spanish: Native or advanced.
Nice to Have
Exposure to FTP, Visual Studio, Git or CMSs.
Prior experience in SaaS or digital product support.
Why Join Us
Global, cross-functional collaboration with Dev, Data, and Ops.
Training on Euroland’s IR products and internal tools.
Growth path at the intersection of client service and web technology.
If you are interested in this opportunity and meet the above qualifications, we would love to hear from you. Please send your updated CV along with a cover letter (In English) outlining your suitability for the role to HRArgentina@euroland.com. Kindly mention the job title in the subject line of your email.
Only shortlisted candidates will be contacted for further steps in the recruitment process.
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