Key Account Growth Manager
Seamless customer onboarding and adoption are pivotal to driving business expansion.
We are seeking an experienced Key Account Growth Manager to join our team in North America.
Responsibilities:
* Develop strategic partnerships with key stakeholders to drive engagement, satisfaction, and long-term retention.
* Conduct discovery meetings to identify upsell and expansion opportunities by aligning product capabilities with customer needs.
* Analyze customer usage data to proactively address risks and drive proactive retention strategies.
* Lead regular business reviews and proactively address issues to maintain customer satisfaction and loyalty.
Required Skills and Qualifications:
* Excellent communication and interpersonal skills.
* Ability to analyze complex customer data and develop strategic growth plans.
* Strong problem-solving skills to address customer challenges and risks.
What We Offer:
* A dynamic work environment that fosters collaboration and innovation.
* Opportunities for professional growth and development.