Job Title: IT Infrastructure Specialist
We are seeking a skilled and motivated individual to join our team as an IT Infrastructure Specialist. This role involves working with our clients to design, implement, and maintain their IT infrastructure.
Key Responsibilities:
* Designing and implementing IT infrastructure solutions for clients
* Maintaining and upgrading existing infrastructure systems
* Providing technical support and training to clients and internal staff
* Collaborating with cross-functional teams to ensure seamless delivery of projects
Required Skills and Qualifications:
* Strong knowledge of IT Service Management, SAP Basis, and SAP Applications
* Hands-on experience with SAP Basis activities, SAP release version upgrades, and infrastructure updates for cloud customers
* Working experience with SAP HEC, SAP S/4HANA, or any other cloud solution
* Strong technical troubleshooting skills with the ability to form a solution/designing the mechanism for end-to-end solutioning
* Hands-on experience in Migration (on-premise to Cloud/Cross cloud/Cross DC's)
Soft Skills:
* Excellent customer focus/networking/results-driven/self-organized/decision making
* Excellent communication skills (written and verbal)
* Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution
* Experience in working with cross-cultural and cross-functional teams or individuals
Benefits:
* Professional development and constant evolution of your skills, always in line with your interests
* Opportunities to work outside Brazil
* A collaborative, diverse, and innovative environment that encourages teamwork
Others:
* TCS Benefits – Brazil: health insurance, dental plan, life insurance, transportation vouchers, meal/voucher, childcare assistance, gympass, TCS Cares, partnership with SESC, reimbursement of certifications, free TCS Learning Portal, international experience opportunity, discount partnership with universities and language schools, Bring Your Buddy, TCS Gems, Xcelerate