At IG Networks (telecommunications), we work in a global, multicultural, remote-first environment. We're looking for an TSC Intern based in Curitiba (Brazil) to join our Operations team and help deliver high-quality connectivity solutions.Key responsibilities- Technical Solutions: Support solution architects throughout different project stages, contributing to technical definitions and basic solution designs for clients.- Incident Management: Assist in triaging and tracking service failure tickets, ensuring organized and timely support.- Ticketing Operations: Support the opening, updating, and monitoring of technical tickets within internal systems.- Monitoring & Maintenance: Assist in system and alarm monitoring, as well as coordinating maintenance windows.- Provider Coordination: Support the engagement and follow-up of service providers and field technicians.- Project Documentation: Contribute to organizing records, maintaining technical documentation, and updating project information in internal systems.We're looking for someone with- High enthusiasm, dynamism, strong communication, and a positive team-player attitude.- Basic technical knowledge in networks and Cisco/Juniper technologies.- Intermediate to Advanced English to collaborate in a global setting (mandatory).- A pro-growth mindset, eager to learn and take the first steps in the tech industry.EducationStudents in Engineering (Electrical, Telecommunications), Networking, Systems Analysis, Computer Science, or similar.Work model & commitment- Hybrid (mostly remote, with office space available in Curitiba )- Part-time: 6 hours/day- Internship salary: R$ 1.696,00- Meal voucher + Transportation voucher- Birthday day off + gift- Wellness, engagement & recognition programs- Learning & development opportunitiesIf you're excited to learn in an international environment and create real impact through Operations, we'd love to meet you!Apply via LinkedIn or send your CV to nmedeiros@ignetworks.com with subject: "TSC Intern BR".