We’re hiring a Call Center Operations Manager - Customer Care!
Are you passionate about leading leaders, optimizing large-scale customer operations, and driving high‑performance teams? If you thrive in fast‑paced environments and love developing talent, this role is an excellent fit for you.
About the Role
As our Operations Manager – Customer Care, you will own the operation end‑to‑end, inspire supervisors, and ensure exceptional service delivery in a high‑volume, high‑expectation environment.
What You’ll Do
Lead, coach, and develop a team of supervisors, empowering them to become strong and effective leaders.
Act as the primary escalation point for supervisors and senior managers.
Ensure service quality, KPIs, and action plans are consistently met.
Manage staffing, absenteeism, team climate, and performance evaluations.
Drive recruitment, onboarding, and development of new supervisors.
Anticipate operational needs and align resources with business goals.
Represent your team’s work to internal stakeholders, advocating for continuous improvement.
What We’re Looking For
✔ Proven experience leading leaders
✔ Strong background in call center / customer care operations, ideally managing 50+ people.
✔ Experience in high‑volume, high‑demand environments with strict KPIs.
✔ Advanced or bilingual English – conversational level is a must.
✔ Strong analytical skills and ability to work with large datasets.
✔ Long‑term thinker with strategic vision and excellent people leadership.
✔ Ability to inspire, develop, and retain talent in fast‑paced operations.
✔ Solid management experience – management background is essential.
Interested? Apply with your CV in English!
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