Safe Data Exception Program Sr. Analyst / Analyst ( Staff Augmentation)
We are seeking a proactive Safe Data Exception Program resources who will own the end-to-end governance, monitoring, and continuous improvement of the Safe Data Exception program. This role partners with cross-functional teams to assess and approve / reject exception requests (USB, File Share, Webmail), drive a reduction in exceptions, manage incident follow-ups, and deliver knowledge, training, and process enhancements to safeguard J& J data.
Key Responsibilities
Monitor and evaluate all new Safe Data Exception requests (USB, File Share, Webmail) from a Data Security perspective.
Target : achieve an annual 20% reduction in exceptions.
SLA alignment : resolve pending requests within the same day or the next business day.
Document decisions with clear justification and communicate outcomes.
Approve / Reject requests with rationale and share viable alternatives to protect data integrity and security.
Daily incident management and dispute follow-up for Safe Data Exception reviews.
Track inquiries, ensure timely responses, and propose alternative solutions when requests are rejected.
Partner with the PSE team for error handling and with the GSD helpdesk for incident tickets and follow-ups.
Lead program enhancements by identifying automation or process improvements.
Evaluate workflows, remove bottlenecks, and explore automation opportunities to prevent data exfiltration
Develop Knowledge Articles (KAs), instructions, and training materials for Safe Data Exception Review.
Create and maintain up-to-date process documentation, FAQs, and training resources.
Manage the creation and delivery of comprehensive project documentation, including timelines, storyboards for workstreams, and recommended timelines for operational enhancements.
Produce and review Monthly, Quarterly, and other project status reports, incorporating feedback on identified gaps.
Ensure stakeholders receive clear updates on progress, risks, and issues to support informed decision-making.
Remain adaptable to additional data security activities based on resource availability and initiative criticality.
Qualifications
Bachelor’s degree in Information Security, Computer Science, or a related field
1-3 + years of experience in information security, data protection,, or data governance related area.
Demonstrated experience with exception management, data exfiltration risk, and secure file / USB / webmail handling and be able to explain alternative secure options.
Strong incident management and customer / stakeholder communication skills.
Proven ability to collaborate with cross-functional teams (e.g., PSE, GSD) and to manage competing priorities.
Experience developing knowledge articles, training materials, SOPs, and process documentation.
Project management experience with the ability to create clear workflows, timelines, and training resources.
Familiarity with risk assessment, data governance, and relevant regulations (e.g., data privacy frameworks).
Proficiency with common office tools and project management software
Skills and Competencies
Analytical thinking and problem-solving with a keen eye for risk
Excellent written and verbal communication
Stakeholder management and collaborative mindset
Process improvement and automation mindset
Attention to detail and ability to document complex procedures clearly Metrics and KPIs
Annual target : 20% reduction in Safe Data Exceptions
SLA adherence : pending requests resolved within same day or next business day
Quality and speed of incident responses and resolutions
Growth and effectiveness of knowledge articles and training materials
Timeliness and usefulness of status reports and executive updates
Work Environment
Cross-functional, dynamic environment requiring coordination with Security, PSE, and GSD teams
Global scope with potential for remote / hybrid work
Proactive, data-driven decision-makin
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