Technical Support Engineer
We are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be the first point of contact for customers, providing timely and effective solutions to their technical challenges.
Solution Focus: You will dive deep into complex issues, collaborating closely with our engineering team to reproduce and resolve problems.
Customer Champion: You will handle support tickets and provide expert assistance to customers, ensuring they receive exceptional service.
Product Innovator: You will work with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
Knowledge Sharing: You will contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.
* Key Skills:
* Strong understanding of container technologies (Kubernetes, Docker) and cloud environments
* Networking experience is a must-have
* Excellent English written and verbal communication skills
* A knack for troubleshooting and dedication to finding solutions
* Collaborative spirit and ability to work effectively in a fast-paced, global team
* Time Zone: GMT -5 to GMT -2
Why Work with Us?
Cutting-Edge Technology: You will work with the latest API gateway and API management technologies.
Global Impact: Your work will contribute to a product used by organizations worldwide.
Career Growth: Opportunities exist for advancing your technical skills and career within a dynamic company.
Collaborative Culture: You will join a supportive and passionate team that values innovation and teamwork.
Open Source Pioneer: Our flagship Open Source Ingress Controller traefik boasts over 3.5 Billion downloads and global usage.