Client Success Manager
This role seamlessly combines client communication, data-driven performance analysis, and collaboration with internal teams to ensure a smooth workflow.
* Main point of contact for each clinic client.
* Daily communication via calls, emails, and texts keeps clients informed ahead of time.
* Clear updates on campaign performance, next steps, and upcoming enhancements.
* Foster trust through responsive communication, proactive engagement, and transparency.
Key Responsibilities
* New client setup: ensuring tracking, GoHighLevel, and campaigns are properly configured.
* Set expectations around timelines, deliverables, and strong performance criteria.
* Simplify the start of each new client relationship.
* Daily review of ad and funnel performance tracks metrics like CPL, leads generated, bookings, show rate, and conversion rate.
* Early identification of drops or issues (e.g., "show rate dropped 20% this week") with potential causes diagnosis.
* Actionable fixes suggested: tweaks, schedule adjustments, or new messaging as needed.