We are revolutionizing customer service in the food delivery industry with a dynamic and innovative global platform.Job DescriptionAs a Business Process Innovation Manager, you will be responsible for:Developing service strategies that cater to users, merchants, and riders alike.Designing whole chain service journeys from AI customer service to manual customer service.Analyzing service data and customer voices to identify user pain points and areas for improvement.Key ResponsibilitiesOutputting service rules for the food delivery industry on user side, merchant side, and rider side.Designing takeaway journeys and scenarios that meet the needs of customers.RequirementsStrong analytical and problem-solving skills.Ability to design and implement process improvements.Excellent communication and collaboration skills.BenefitsFast-growing and dynamic work environment.Opportunities for professional growth and development.Join Our CommunityAt our company, we strive to make a positive impact on communities around the world by providing fast, reliable, and seamless food delivery experiences.