Job Title: Operational Specialist
We are seeking an experienced Operations Specialist to join our team.
About the Role
This is a key role that involves monitoring ongoing delivery routes and communicating with delivery drivers and shippers over the phone and live chat. The ideal candidate will have a strong understanding of logistics and customer service principles.
Key Responsibilities:
* Monitor and manage delivery routes to ensure timely and efficient service
* Communicate effectively with delivery drivers and shippers via phone and live chat
* Provide exceptional customer service to meet and exceed customer expectations
Requirements
To be successful in this role, you will need:
* Proficiency in English
* Able to work based on the Eastern US time zone (EST)
* Experience in logistics, courier operations, call center, customer support, or account management
Benefits
This role offers:
* A competitive salary and benefits package
* Ongoing training and development opportunities
* A collaborative and dynamic work environment
What We Offer
We offer a range of benefits to support your career and well-being.