We are seeking an experienced Scrum Master to lead Agile delivery for our Salesforce Commerce Cloud (SFCC) teams. This role focuses on facilitating Agile ceremonies, removing impediments, driving continuous improvement, and ensuring high-quality, predictable delivery across SFCC implementation and ongoing support initiatives.
This is a full-time position that requires strong eCommerce domain expertise, the ability to effectively coach cross-functional teams, and ensures alignment with organizational governance, security, and compliance standards.
The ideal candidate has 8+ years in Agile delivery, 5+ years as a Scrum Master supporting web/eCommerce teams, and hands-on experience with Salesforce Commerce Cloud (SFCC/SFRA) or comparable enterprise eCommerce platforms.
The successful candidate will be able to improve velocity predictability, reduce defect leakage, and manage dependencies. They will also have a strong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe, LeSS, Nexus, or pragmatic multi-team coordination).
The responsibilities of this role include:
Agile Delivery & Facilitation:
* Lead Agile ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews/demos, retrospectives
* Partner with Product Owners to prioritize backlogs, refine user stories, and define sprint goals
* Track sprint health (capacity, velocity, burndown/burnup) and manage scope
Stakeholder Engagement & Reporting:
* Provide clear, timely status reporting (velocity trends, sprint summaries, risks, mitigations)
* Facilitate effective demos to showcase business value and gather early feedback
Coaching & Continuous Improvement:
* Coach teams and stakeholders on Agile and Scrum best practices
* Facilitate retrospectives with measurable outcomes and follow-through
Project Leadership:
* Manage SFCC B2C implementation, migration, and enhancement projects end-to-end
* Define scope, objectives, timelines, and deliverables aligned with business goals
Planning & Execution:
* Develop project plans, budgets, and resource allocation strategies
* Monitor progress, manage risks, and ensure quality and timeline adherence